Laura M. Little, Ph.D.

Hi all

I am trying to collect data from Indian call centers that handle with American customers. I am working on a paper focused on understanding the unique challenges involved with customer service across cultures and the potential impact on burnout and performance. I would like call center representatives to complete two 15-20 minutes surveys and their supervisors to complete one short survey. 

We can provide some compensation for survey takers in appreciation for their participation. We can also provide the results (reported as a whole) to any organizations involved.

I would greatly appreciate any help you can give me locating organizations that might be interested in participating. Please feel free to email me directly at lmlittle@uga.edu

Thanks, Laura

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Laura M. Little, Ph.D.
Assistant Professor of Management
Terry College of Business
University of Georgia
408 Brooks Hall, Athens, GA 30602