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Dear Colleague,
The African Educational Research Journal requests your kind assistance
in reviewing a manuscript titled: Students’ satisfaction with
service delivery in federal universities in south-south geo-political
zone, Nigeria.
We wish to find out if you can create time to review this manuscript
and send it to us within ten days.
Find the abstract below:
Abstract
The study was designed to investigate the level of students’
satisfaction with service delivery in federal Universities in
South-South geopolitical zone of Nigeria in terms of educational,
library, security, medical, transport, hostel, and ICT services. To
carry out the study, the hypothesis was formulated and literature
reviewed. Using the stratified random sampling technique 1,700
students out of a population of 70,808 formed the study’s sample.
They were Years One, Two, Three and Four regular undergraduate
students of the 2008/2009 to 2011/2012 academic years in federal
universities in south-south Nigeria. Data collected for this study was
obtained through a face-validated Students’ Satisfaction with
Service Delivery Questionnaire (SSSDQ) which had a test-retest
reliability estimate of .71 to .83. The instrument was administered to
the 1,700 respondents, but only 1,450 copies were properly filled and
used to assess students’ satisfaction with the delivery of the
highlighted services in their universities. Data collected was
analyzed using both descriptive statistics and a single-mean
population t-test. The findings of the study were that students’
satisfaction with educational, security, and medical services was
significantly high; while students’ satisfaction with library,
hostel, transport, and ICT services was not significantly high. Based
on the findings, various staff and facilities that contributed to
effective service delivery to students were to be made available,
adequate and be quality-imbued in universities.
Thank you for your time and consideration. I look forward to hearing
from you.
Best regards,
Prof. Blandul Valentin Cosmin
Editor, African Educational Research Journal
E-mail: aerj@netjournals.org
www.netjournals.org
The African Educational Research Journal requests your kind assistance
in reviewing a manuscript titled: Students’ satisfaction with
service delivery in federal universities in south-south geo-political
zone, Nigeria.
We wish to find out if you can create time to review this manuscript
and send it to us within ten days.
Find the abstract below:
Abstract
The study was designed to investigate the level of students’
satisfaction with service delivery in federal Universities in
South-South geopolitical zone of Nigeria in terms of educational,
library, security, medical, transport, hostel, and ICT services. To
carry out the study, the hypothesis was formulated and literature
reviewed. Using the stratified random sampling technique 1,700
students out of a population of 70,808 formed the study’s sample.
They were Years One, Two, Three and Four regular undergraduate
students of the 2008/2009 to 2011/2012 academic years in federal
universities in south-south Nigeria. Data collected for this study was
obtained through a face-validated Students’ Satisfaction with
Service Delivery Questionnaire (SSSDQ) which had a test-retest
reliability estimate of .71 to .83. The instrument was administered to
the 1,700 respondents, but only 1,450 copies were properly filled and
used to assess students’ satisfaction with the delivery of the
highlighted services in their universities. Data collected was
analyzed using both descriptive statistics and a single-mean
population t-test. The findings of the study were that students’
satisfaction with educational, security, and medical services was
significantly high; while students’ satisfaction with library,
hostel, transport, and ICT services was not significantly high. Based
on the findings, various staff and facilities that contributed to
effective service delivery to students were to be made available,
adequate and be quality-imbued in universities.
Thank you for your time and consideration. I look forward to hearing
from you.
Best regards,
Prof. Blandul Valentin Cosmin
Editor, African Educational Research Journal
E-mail: aerj@netjournals.org
www.netjournals.org