How you get cheated via online shopping ..

Dear all    pl see below. Go to consumer court all of you together. All are dissatisfied. Before buying anything go to "consumer report" or "mouthshut.com"  K Rajaram   IRS Consumer Report The following is a consumer report compiled from the various product(s) of Naaptol Online Shopping Private Limited. It contains statistics of consumer complaints, consumer court data, consumer cases, criticisms, praises, reviews and public interest in general about the product(s) of this company. This consumer report is only applicable to consumers in India. Naaptol Online Shopping Private Limited Consumer Satisfaction Level (CSL) 0.00 (Worst score out of 10.00) Company (also known as) Naaptol.com Company Principal Manu Agarwal, Founder and Chief Executive Officer Company Webpage http://www.naaptol.com Company Phone +91 2227782326 Company Email support@naaptol.com Company Address Unit 418, Building 2, Sector 1 Millennium Business Park, Mahape, Navi Mumbai Mumbai, Maharashtra India 400710 Customer Care Officer Contact Person, Contact Person Customer Care Phone +91 2227782325 Customer Care Email support@naaptol.com Consumer Feedback Consumer Report of Products 1 Public Criticisms 3 Public Praises 8 Consumer Complaints (Open) 4 Consumer Complaints (Resolved) 29 Consumer Complaints (Unresolved) 92 Consumers Interested 47110 CSL History Consumer Court Judgment Data* Consumer Cases (Total Filed) 1 Consumer Cases (In Last 3 Years) 1 Consumer Cases Won by Company 0 * As per National Consumer Disputes Redressal Commission Cases Won (%) Consumer Report of Products and CSL Online Shopping Consumer Satisfaction Level Summary Consumerdaddy has no affiliation with Naaptol Online Shopping Private Limited, any of its competitors, any consumer complaint redressal agencies, consumer courts or consumer forums. Consumerdaddy does not endorse or disapprove the use of its products and merely supplies data regarding consumer complaints, criticisms, praises, reviews and public interest in general about this product reported to us by our website customers / visitors. Data provided in this page is provided as is, without any implicit or explicit guarantees regarding its completeness, accuracy or reliability. Usage of this page must be strictly in accordance with the terms and conditions of the website. The words consumer and customer are used interchangeably in the industry, so consumer complaints can also be referred to as customer complaints. Print Report Go to Home Go to Top

	Consumer Comments

Consumer Reviews and Complaints Online Shopping by Naaptol Online Shoppin... Complaint 3 Days ago by fbuser8... CSL 0.00 I had ordered a VOX V100 Tablet PC with SIM calling facility from NaapTol.com on 16/12/2012 after going through the online shopping site, carefully seeing the product specification, expert review and review by other customers, vide order no. 5602004. The product was delivered through ARAMEX NPD with AWB No. 4681999140 on 20th December 2012. On opening the delivered box I found that all the claims about the product with respect to its performance are false. The tablet doesn’t accept the external dongle from Tata photon+ although the product manual says it will. The screen is not responsive as it is claimed. Video calling through Skype is not possible though the website and the manual say you can, cannot connect to popular sites like YouTube, facebook which flashes the message that the device is not authorized to connect these sites. I tried to contact customer care through the numbers mentioned on the product packing box. One no. 0120-4297770 responded saying this is wrong number. On repeated calling the gentleman became abusive probably he was right as he might have been harassed by customers like me repeatedly. Other number mentioned on the box 0120-4297778 returns the message saying this number does not exist. On enquiry Naaptol gave another set of numbers 0120-424-8888 and 0120-4889999 both of them return the message that these numbers do not exist. I made a complaint to Naaptol, complaint no.3943537 on 22/12/2012, promising resolution within 7-10 days. She informed me that irrespective of the claims on the website and the manual supplied with the product I cannot have video calls through Skype as this product simply is not capable of doing so. Similarly it cannot support any other dongle except the product of Reliance which can only be supplied by them. This in my opinion is pure cheating, fraudulent sale and duping the customers with mal intention. Such companies should be banned from trading goods online allowing them to cheat innocent customers. I want them to replace the product if not I want them to refund my money at the earliest. View Consumer Report Online Shopping by Naaptol Online Shoppin... Complaint 6 Days ago by Shubhra... CSL 0.00 I purchased a Blackberry Tour from Naaptol & My Order No is 3242206 and they sent me the defective one. The phone is in off mode when I received. I have complained several times to their executive. There is no response from their side. I wrote many mail to bring it to their kind information that the product which i have received is not working since the day i have received it & i have made several complaints in customer care but yet i have not received any revert from Naaptol. I want them to refund my money immediately. View Consumer Report Online Shopping by Naaptol Online Shoppin... Complaint 15 Days ago by tpanda002 CSL 0.00 Naaptol.com is a fraud company run by a group of cheats who cheat the genuine costumers. I had purchased a Dell Vostro 1510 6 cell battery from Naaptol with 12 months Direct Dell Warranty (Order number 4795864). The Product was defective from the time I received it and the so called genuine warranty was not acknowledged by Dell. Had followed up with Naaptol every alternate day but did not get the replacement. They gave me false hope that product will be delivered to me soon and gave a tracking ID which was not mine and had updated in their records that product has been delivered to menthe tracking ID was for product to be delivered in Delhi but my address was of Bangalore which clearly justified the same. After that I had requested for refund. I have been following up since past 2 months regarding refund but I am again given false promises and hopes which are never full filled. I want them to refund my money at the earliest View Consumer Report Online Shopping by Naaptol Online Shoppin... Complaint 21 Days ago by fbuser8... CSL 0.00 I ordered 2 BSNL penta ws702c on 15/11/12 (order no 5409646) and Naaptol promised to deliver within 6-7 working days which is a big joke. I got the product on 26/11/12 after making many calls, requesting a lot to Naaptol for the quick delivery etc. finally after many efforts they delivered the product after 11 days now the best thing these people DID were sending the product without invoice, no bill was there inside the courier. I urgently lodged a complaint to Naaptol within 10 mins of receiving the product they promised me to send the invoice on my mail ID and also said they will courier it within next 48 hours. But nearly I made 15 calls to them, every time they just want is some more time( I.E wait 2 days more,3 days more) but I am fed up now one of the tablet which I got wasn’t working correctly, so when I contacted penta service centre, they asked to come with the bill, after many arguments, requests also they didn’t even bothered to check the product what exactly happened so I keep on requesting from 8 days to Naaptol to send the invoice, and always they are forwarding me the courier receipt which I got on the parcel that is what they call invoice? Are they are uneducated? Naaptol, as already 1 tablet is out of use, and the other I am using carefully without having proper invoice. I want them to sent the bill or else I will paste the same complaint on DC paper of this weekend... and I am serious about it... even after getting a product, I feel my 15000 is wasted, because without bill the product has no value, please don’t be like gray market people Naaptol.... just send the invoice containing the serial or IMEI nos of tabs, and other necessary details... View Consumer Report Online Shopping by Naaptol Online Shoppin... Complaint 1 Month ago by jhaveri... CSL 0.00 I have bought this product from naaptol by putting trust on naaptol for the genuinely of naaptol that it will deliver the product as mentioned on the website & if not then will refund the money in a week time. They gave me complaint no. once which are 3788831 against order no are 5291705. Before buying the product I had contacted the customer care for the detailed specification of the mobile & they confirmed the same on phone as well & also mentioned that still the mobile is not delivered with the specification mention on the website they will refund the money. Still the product is listed on the website with the details as mentioned RAM is 2GB on the website while the phone has only 200MB. The ROM mentioned is 4GB inbuilt while in actual it is only 2GB & the processor speed is mentioned as 1.2 GHz while it is only 600 MHz. So when I received the mobile I immediately call naaptol for the defect first they answered to clarify the same with the service center when I call them they said I needs to talk with naaptol only. SO I feel cheated by naaptol as 25 days gone but no resolution provided from naaptol. Even I am only contacted once from them after no reply is provided to me. View Consumer Report Online Shopping by Naaptol Online Shoppin... Complaint 1 Month ago by ssraoitsme CSL 0.00 I ordered one tablet pczync909plus with order no-4664045 in online Naaptol, payment mode cash on delivery, after one week i got the product through professional courier with paid of 5298/- plus 200/- delivery charges, i was surprised when i was opened it, because its screen were in damaged condition, the same i had informed to Naaptol customer care, and they asked me to send back the product, and they are assured my money back, i sent the product through blue dart with consignment number13614189971 on29-08-2012,after next 2days product was received by the vendor and the same was confirmed by the customer care. After that i had called more than 100 times to Naaptol customer care ,every time they day you will get the refund within 7 days or our executive will contact you in next 48 hours, every time I used to hear the same words only, they don’t have any toll free no, and spent lots on call charges . I want them to refund my money along with compensation for the mental torture, cost to my phone bills at the earliest. View Consumer Report Online Shopping by Naaptol Online Shoppin... Complaint 1 Month ago by gokulkanth CSL 0.00 I had purchased the a product Orpat OHM-207 (2 pieces) on 14th sep (order id 4931619) & had received the product on 18th of Sep but when I had opened the delivery I was shocked to see that the product was defective/damaged I immediately called in Naaptol customer care executive and he apologized and asked me to send in the received product through the courier and gave me the details of how to return it back. Then On 20th of September I had returned back the damaged products on the address specified by the customer care executives Ref 4931619. Then again i had called back to Naaptol customer care and updated the same that I have shipped back as said and gave the reference number to the Customer care executive. They said me that they would dispatch the replacement product as soon as they receive the sent product from me & would receive the product in 15 business days. It is now has been over one and half month now that I have not received any update. I had been calling in to Naaptol customer care executives since one month and i have called in for over 14 times now and I get the same response that my product has been dispatched from warehouse and I would receive it in a day or two (Complaint 3574966 & I have called in 12 times since 20 sep). I had been given a tracking no of the dispatched product by your executives which are 4443006901 from Aramex) but i have no clue why has the product not reached me when the product has already been dispatched on 10th of Oct and received at their Hyderabad office on 11th. I had written emails to them for more than 6 times and sent an email to CEO as well but no response from them. I have taken enough now and I have waited enough and i have lost patience and trust on their website I called them up on 2nd Nov and escalated the issue they said that they would refund the amount but by when they have not said and just hung up the call. I want to Sue this organization for their unprofessional attitude and no care for Customers. View Consumer Report Online Shopping by Naaptol Online Shoppin... Complaint 2 Months ago by Mayank25 CSL 0.00 I placed an order request on 17th Sept 2012 for Sony Digital photo Frame DPF D810 worth Rs 5590/ from Naaptol ( Order id 4953221) - but I received wrong product on 25th Sept 2012. Instead of DPF D810 they send me APF A710 worth Rs 3500/-.I initiated a complaint and they told me that I need to send them back the product by Blue Dart and after receiving the product they will initiate the Refund of amount to my Credit Card. I sent back the product on 25th Sept 2012 by Blue Dart Courier AWB No. 13635621484 and the Naaptol received the product on 28th Sept. They confirmed that the product is forwarded to the vendor and the vendor received the product on 1st October. After product acknowledged it will take 14 business days for refund as per there customer care executive. Now it’s more than 26 days and I am still waiting for their refund. Now there is new story, i again called Customer care on 26th October 2012 exactly after 1 month, now they are saying the Refund can’t be initiated. And they say I will get the same product replacement but I don’t want Replacement as I already purchased that product. Customer Care executives 1 month ago told me that I will get the refund but now they are saying NO REFUND only REPLACEMENT!!! I want them to refund my money at the earliest. View Consumer Report Online Shopping by Naaptol Online Shoppin... Complaint 2 Months ago by fbuser7... CSL 0.00 They are selling the product with the offers which are not for the product. Recently I purchased a HTC desire VC mobile from NAAPTOL, which had the offer- Mobile back cover (Order id 5145022). First of all I received the product after 9 days where as online shopping portals like FLIPKART are delivering with 2-3 days. The main issue is the mobile cover they offered is not suitable for the mobile. How can they give something as offer which is not meant for the product? I paid more Rs. 400 at NAAPTOL for the back cover as compared to FLIPKART. When I called to customer care and discussed about it, they said accessories they don’t have any guarantee. I believe they are cheaters. So friends be careful. I suggest some action should be taken against NAAPTOL. I want them to send the right accessories to my product at the earliest. View Consumer Report Online Shopping by Naaptol Online Shoppin... Complaint 2 Months ago by fbuser7... CSL 0.00 I have recently ordered a product (fascinating 1 gram jewellery) from Naaptol which has the order no: 5134186 it was delivered to me on 13-10-2012. I was shocked to see that the product was not of 1 gram gold but just gold plating i.e. it’s artificial. I am not satisfied with this product and so i want a refund. I have already e-mailed to the website of the company Naaptol yesterday and i still did not get any reply. So i have again e-mailed but even then no reply... now when i am trying to open the website of Naaptol, i am unable to connect to it even after trying many times. I want them to accept the product and refund my money at the earliest. View Consumer Report Online Shopping by Naaptol Online Shoppin... Complaint 2 Months ago by saranraj CSL 0.00 My brother gifted us an X-electron ws777 tablet through Naaptol at the end of July. We got the shipment but after two days it DID not work properly and the display turns off. The order number is 4521428.I wish to have a refund. When I called up Naaptol customer care they asked me to send a complaint mail and they told that they will call me back in 48 hours. But till now I haven’t got any call. Naaptol must give a refund for me and also it must be banned if it keeps on selling defective products like this. I’m fed up of calling them more than 15 times, but I didn’t get a proper reply and they say that they are not responsible. As I had workloads and family problems I was not able to concentrate on this. But I feel Naaptol should be banned. I want them to refund my money at the earliest. View Consumer Report Online Shopping by Naaptol Online Shoppin...

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somvu@yahoo.com	9:07 PM (12 hours ago)
to Kishen, dilsedesigroup

Images are not displayed. Display images below - Always display images from somvu@yahoo.com

 

God saved me!! Thanking you, I was planed for a mobile th' them!!!

Sent on my BlackBerry® from Vodafone

---

From: Kishen Mysore <cola182001@yahoo.co.in>

Sender: dilsedesigroup@yahoogroups.com

Date: Wed, 26 Dec 2012 15:25:45 +0800 (SGT)

To: dilsedesigroup<dilsedesigroup@yahoogroups.com>

ReplyTo: Kishen Mysore <cola182001@yahoo.co.in>

Subject: // Dil Se Desi // How you get cheated .......

 

Dear Friends,

 

It is very unfortunate to say that I have been cheated excellently by naaptol :-

I had enquired for the LED Projector after reading the ad in the paper, called up to naaptol & enquired, they said it is very good product & in case you do not like the same we will refund you.. accordingly I ordered for the same, I received a junk product with no audio or vedio clarity, I complained to naaptol for refund, they said we will immediately replace the same & incase you do not like the product even after the replacement, we will refund the amount, I agreed to this terms.

This is where the catch is......

I had sent back the same the product to naaptol they sent back the same junk peice saying that it has been replaced.

but when i opened the parcel, i found that the same peice was sent back to me along with the same colour rubber band tied to the wire. wow great...I checked the product for its clarity, as i guessed they have not done anything, just sent back the same peice, audio & vedio clarity was jus horrible i felt that i have been taken for a soooolid gooooooooood ride.

I called up to naaptol again today on 26th Dec 2012 & complained about the product & requested for the refund, you know what was the reply.......? that is why i said there is a catch in it........

" They said that we have already given you the replacement, now we cannot refund you the amount."

I said : " you had assured us to refund in case we are not satisfied.."

Naaptol said : I am sorry sir, we cannot do anything...(washed off their hands)

My regret is..... a company so called a big one cheats the public for just Rs.6000/- are they not ashamed to do like this..?

is it not their responsibility to cater their customer with better & good products...?

Did I commit any mistake by trusting this company for my purchases..?

Sorry, I feel i have been cheated by naaptol...

I am writing this not for the heck money i have loosed, but the way i am cheated i feel awkward.

I do-not want anybody to follow me....... ............... 

 I had a similar issue for some other product with ebay.. but they promptly took back the product & refunded the amount with a sorry letter.

 

Below is the junk product & naaptol company cheated me............

If any of you feel that your friends or known people should not be in my Que, kindly forward it to the maximum people.  

if you hate someone, coke them to buy from naaptol.

Regards,

Kisshen

Rewards   Hi, kiran  My Account   Track Order   Help   Logout Follow @twitter Call 0922-353-7000 to order

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