20130726

Dipak Zala, an autorickshaw driver’s son cleared civil service exam

LIU Qian & LI Yundi - Magician & Pianist


What is Waste?


Waste is anything that does not add value to existing process.We should avoid waste not only to reduce cost but also it increasing long term performance of a process.


Seven Types of Wastes (TIM WOOD)



I suggest that you keep in mind TIM WOOD (acronym for the 7 types of wastes) every time you do process analysis.

Seven Types of Wastes that we are trying to eliminate from our business processes:

  • Transport Waste - using mail where email could be used; we need to minimize the amount of movements (movement of paperwork is a type of transport waste).
  • Inventory Waste - forms waiting to be worked on, cash not used to generate income, office space not completely utilized, storing of unnecessary documents/obsolete forms.
  • Motion Waste - walking to deliver paperwork, non-ergonomic office layout (excess motion/ non-value added activities)
  • Waiting Waste - waiting for information from another person, waiting for approval, system downtime, waiting for shared equipment.
  • Over Production Waste - unnecessary paperwork, producing too much or too soon, more copies produced than needed, more data than needed on reports, extra "Just in case" steps.
  • Over Processing Waste occurs when we do something unnecessary; Redundant processes; Manual processes were still retained after automation.
  • Defect Waste - missing information, errors, client complaints; by reducing the number of errors, we reduce the amount of rework which in turn reduces costs and turn around time.

The Eighth Type of Waste

Unused Creativity People knowledge and skills that are not utilized by the company.


Dipak Zala, an autorickshaw driver’s son cleared civil service exam
 recently. The 29-year-old Deepak Zala, who cleared the Civil Services Examinations-2011 conducted by the Union Public Services Commission, is the son of an autorickshaw driver, Chimanbhai Zala, living with his family in the Gujarat Housing Board colony in Amraiwadi.

After completing his schooling from the Vivekanand Vidyalaya in Satyamnagar and J L Senior Secondary School in Maninagar, both Gujarati-medium, Deepak did his bachelor of engineering (BE) from the Charotar Institute of Technology at Changa in the adjoining Anand district.

Dipak Zala, an autorickshaw driver’s son in city cleared civil service exam recently

"As my father always dreamt of seeing me having a high status in the society, I felt I should prepare for civil services examinations," said Deepak, who cleared the country's top examination in the fifth attempt.

"It was a dream come true for me and my family."

Having been placed at 749 rank among 910 selected candidates from across the country, Deepak expects to be placed with Indian Revenue Services like income tax and customs.

Though an engineer by profession, Deepak had opted for history and Gujarati literature as his subjects for the main written examination. He had chosen Gujarati as a medium for the written examinations as also for interview since it was "easy for him to score better marks in his mother tongue". He said he opted for history as he found it very interesting. Deepak said he studied for almost eight hours daily for the last two years.

Out of nine successful candidates from Gujarat this year, six are schedules caste (SC) candidates, Deepak being one among them. Two are from the general category and while is from the economically backward classes.

All nine had trained at the civil services study centres run by the Sardar Patel Institute of Public Administration, a state-run academy.

Another SC candidate having made the cut is Dr Karanraj Vaghela, an MBBS currently posted as medical officer at Singarwa Community Health Centre near Odhav. A product of Diwan Ballubhai School at Kankaria, he also opted for history and Gujarati literature as his subjects in the main examination.


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