Bajaj Finance

Dear Customer,

 

At Bajaj Finance, we continuously reach out to our customers like you to receive feedback on our products, processes and their experience with us.

 

We use these inputs not just to improve our existing products and processes but also to create new ways of enhancing your experience with our products and services. It is the feedback from our customers last year that has helped us make the following improvements:

 

1. Strengthening customer query resolution and close looping via instant Email and SMS

 

2. Enhanced information on Experia

 

3. Enhanced training and engagement framework for Customer Service teams across all locations and levels leading to 87% Customer query resolution within 48 hours.

 

Request you to please take 5 minutes of your time to click on the link below and take our survey.

https://www.research.net/s/BFCSAT

Look forward to receiving your feedback.
 

For your customer service queries, please write to us on wecare@bajajfinserv.in

Customers who have participated need not participate again.

 

Warm regards,
Ajita Kakade
National Head- Customer Experience
Bajaj Finance Limited